Requests must be submitted electronically in the toll reimbursement portal.
Toll charges can be reimbursed for the following reasons:
- Reimbursement due to a court judgment
- Agricultural and forestry vehicles that are exempt from tolling
- Natural gas vehicles that are exempt from tolling (through 12/31/2023)
- Humanitarian aid transport that is exempt from tolling
- Disaster relief that is exempt from tolling
- Road maintenance and operating services that are exempt from tolling
- Double booking Toll Collect OBU - EETS provider OBU
- Double booking Toll Collect OBU - online/app booking
- Double booking online/app - online/app
- Not using an online/app booking
- Incorrect declaration of CO2 class, emission class, ...
- Vehicle under the weight for the tariff
- Toll-free
- Construction site traffic
- Other
A fee of € 20 per license plate or per booking receipt will be charged for processing the request and offset against the reimbursed amount. A fee is waived for refunds due to humanitarian aid transport.
If you cannot submit your request electronically via the reimbursement portal, please use the reimbursement form available for download before. You can fill this out directly on your PC and then print it out.
For reimbursement applications due to construction site traffic and toll exemption due to road maintenance and operating services, forms are also available for download below if the application cannot be submitted electronically via the reimbursement portal.
Information on these reasons for reimbursement can be found in the associated information sheets.
Please note that not using the reimbursement portal may delay the processing of your claims.
