Navigation and service

Toll reimbursement (refund)

The Federal Office of Logistics and Mobility will reimburse excess toll fees paid upon request.

Mauterstattung

Requests must be submitted electronically in the toll reimbursement portal.


Toll charges can be reimbursed for the following reasons:

  1. Tariff reduction for the period from 10/28/2020 - 9/30/2021
  2. Reimbursement due to a court judgment
  3. Agricultural and forestry vehicles that are exempt from tolling
  4. Natural gas vehicles that are exempt from tolling (through 12/31/2023)
  5. Humanitarian aid transport that is exempt from tolling
  6. Disaster relief that is exempt from tolling
  7. Road maintenance and operating services that are exempt from tolling
  8. Double booking Toll Collect OBU - EETS provider OBU
  9. Double booking Toll Collect OBU - online/app booking
  10. Double booking online/app - online/app
  11. Not using an online/app booking
  12. Incorrect declaration of CO2 class, emission class, ...
  13. Vehicle under the weight for the tariff
  14. Toll-free
  15. Construction site traffic
  16. Other

A fee of € 20 per license plate or per booking receipt will be charged for processing the request and offset against the reimbursed amount. A fee is waived for refunds on the 2nd EEMD Act for the period from October 28th, 2020 to September 30th, 2021 as well as for refunds due to humanitarian aid transport.

If you cannot submit your request electronically via the reimbursement portal, please use the reimbursement form available for download before. You can fill this out directly on your PC and then print it out.

For reimbursement applications due to construction site traffic and toll exemption due to road maintenance and operating services, forms are also available for download below if the application cannot be submitted electronically via the reimbursement portal.

Information on these reasons for reimbursement can be found in the associated information sheets.

Please note that not using the reimbursement portal may delay the processing of your claims.

Request for the reimbursement of tolls (in German language)

Application for reimbursement of tolls for construction site traffic (in German language)

Information on reimbursement due to actions in road maintenance and operations service (in German language)

Cookies help us to provide our services. By using our website you agree that we can use cookies. We only set technically necessary cookies, in particular no tracking cookies. Read more about our Privacy Policy and visit the following link: Privacy Policy